Service & Maintenance Support.
Delivered to the Highest Standard.
From installation to long-term maintenance, we ensure your instruments operate with accuracy, reliability, and minimal downtime.
At ITS Science & Medical Group, service is a core part of our value proposition.
We support the full lifecycle of your instruments, from installation and validation to ongoing maintenance and optimisation, to ensure consistent performance, compliance, and long-term reliability.
Supporting laboratories, healthcare facilities, and industrial operations across Southeast Asia.
Our Service Approach
We provide a one-source, integrated service model, allowing customers to manage installation, application, calibration, and maintenance through a single, coordinated support team.
This reduces complexity, improves turnaround time, and ensures consistency across all service activities.
Our Service Offerings
Setup & Commissioning
Installation & Training
We ensure proper installation and setup of your instruments in accordance with operational and safety requirements.
Our training programmes equip users with the knowledge required for effective operation and routine maintenance.
Includes:
- Installation and system setup
- Operational and user training
- Basic maintenance guidance
Validation (IQ/OQ/PQ)
We provide a full range of validation services aligned with your organisational SOPs and regulatory requirements.
Our validation process ensures that your instruments are installed, operating, and performing according to defined specifications.
Includes:
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Documentation and compliance reporting
Optimisation & Support
Application Support
Our application specialists and service engineers provide ongoing support to ensure optimal system performance.
We work closely with users to resolve technical issues efficiently and minimise downtime.
Includes:
- Method setup and optimisation
- Troubleshooting and consultation
- Application-specific guidance
Calibration
Accurate results depend on three things working in concert: validated methods, calibrated equipment, and correct operation.
Among these, calibration is the most immediate and controllable factor in improving operational reliability.
Includes:
- Instrument calibration services
- Performance checks and tuning
- Compliance with relevant standards
Our Preventive Maintenance Programme (PMP) is a structured service agreement designed to ensure long-term performance, minimise downtime, and optimise cost efficiency.
We offer customised Service Level Agreements (SLA) tailored to your operational requirements.
Key Benefits:
- Improved accuracy and confidence in results
- Reduced risk of unexpected breakdowns
- Predictable maintenance costs and budgeting
- Increased equipment uptime and lifespan
What’s Included
- Scheduled preventive maintenance visits
- Pre-emptive parts replacement
- Fixed service rates (based on SLA)
- Priority response from trained engineers
- Functional testing and performance checks
- Pre-agreed on-site response time
- Parts and labour coverage (based on agreement)
Our Engineers.
Our Promise.
- Qualified and experienced service engineers
- Strong local support backed by regional coordination
- Consistent service standards across Southeast Asia
- Focus on uptime, compliance, and operational continuity
When instruments fail, everything downstream fails with them. Reliability is not optional in laboratories, clinics, and production environments.
Our service support helps you:
- Minimise downtime and disruptions
- Maintain consistent and accurate results
- Meet regulatory and quality requirements
- Maximise return on investment