Our Values & Governance – ITS Science & Medical Group

Operating as One Regional Platform

ITS Science & Medical Group operates as a unified regional platform, guided by shared principles that ensure consistency, accountability, and technical excellence across every market.

They shape how we think, act, and build together as one regional organisation. These are the principals that guide every partnership, every decision, and every market we serve.

Our Core Values

Six principles guide how we operate as one regional platform.

Platform Thinking

One team, one standard, everywhere. We operate as a single, integrated group, aligned across markets to deliver consistency and scale.

Integrity

Our word is our commitment. We act with transparency, accountability, and sound judgement in every decision and partnership.

Technical Excellence

We hold a high bar for expertise, execution, and service quality. We raise that standard continually across every market and every discipline.

Accountability

We see it through. From proposal to installation to long-term support, we take end-to-end responsibility with an unwavering focus on outcomes that matter.

Partnership

Built to outlast a transaction. We invest in relationships for the long term, grounded in trust, shared success, and genuine value creation.

Continuous Progress

Better than yesterday, ready for tomorrow. We improve with intent, continuously adapting, refining, and advancing to meet the evolving needs of science, healthcare, and industry.

One Platform. Shared Standards.

Regional Accountability.

Governance Framework

Strong governance underpins our ability to operate at scale.

We maintain structured oversight across markets to ensure:

Regulatory compliance aligned with local and international standards
Defined leadership accountability and reporting structures
Consistent operational and technical standards across countries
Responsible decision-making at both regional and local levels

Strong governance is how we earn and sustain the trust of our partners, customers, and communities. It is the foundation that allows ONE ITS to operate responsibly at regional scale.

Terms and Conditions

1. Agreement to Terms

By accessing, browsing, or otherwise using this website (the “Website”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions (“Terms”), together with any applicable policies referenced herein.

If you do not agree to these, you must immediately discontinue use of the Website.

2. Use of the Website

The Website is intended for informational and business use only. You agree to use the Website in compliance with all applicable laws and regulations and in a manner that does not infringe the rights of ITS Science & Medical Pte Ltd (“ITS”) or any third party.

You shall not:

Use the Website for any unlawful, fraudulent, or harmful purpose;
Interfere with or disrupt the operation, security, or functionality of the Website;
Attempt unauthorised access to systems, servers, or data;
Introduce viruses, malware, or other harmful code;
Reproduce, scrape or extract data from the Website without prior written consent.

ITS reserves the right to restrict, suspend, or terminate access to the Website in the event of misuse.

3. Intellectual Property

All intellectual property rights in and to the Website and its contents, including but not limited to text, images, designs, graphics, trademarks, logos, software, technical data, and product information (collectively, the “Content”), are owned by or licensed to ITS and are protected by applicable intellectual property laws.

No part of the Website or its Content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without the prior written consent of ITS.

4. User Content (If Applicable)

Where the Website permits users to submit or upload content, including enquiries, feedback, or other materials (“User Content”), you grant ITS a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, and process such User Content for legitimate business purposes.

You represent and warrant that:

You own or have the necessary rights to submit the User Content;
The User Content does not infringe any intellectual property or other rights of third parties;
The User Content complies with applicable laws and regulations.

ITS reserves the right to remove any User Content at its discretion

5. Third-Party Links

The Website may contain links to third-party websites or resources for convenience or informational purposes. Such links do not constitute an endorsement by ITS.

ITS has no control over and assumes no responsibility for the content, accuracy, security, or practices of third-party websites. Access to such websites is at your own risk.

6. Disclaimer

The Website and all Content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by law. ITS disclaims all warranties, including but not limited to warranties of accuracy, completeness, reliability, fitness for a particular purpose, non-infringement, and uninterrupted availability of the Website.

7. Limitation of Liability

To the maximum extent permitted by law, ITS shall not be liable for any loss or damage arising out of or in connection with:

Use or inability to use the Website;
Reliance on any information contained on the Website;
Errors, omissions, interruptions, or security breaches.

This limitation includes, without limitation, indirect, incidental, consequential, economic, or punitive damages, including loss of profits, business, or data, whether arising in contract, tort, negligence or otherwise.

8. Indemnification

You agree to indemnify, defend, and hold harmless ITS, ITS directors, officers, employees, and agents from and against all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

Your use of the Website;
Your breach of these Terms;
Your violation of any applicable laws or third-party rights

9. Termination

ITS may, at its sole discretion, suspend or terminate your access to the Website at any time, with or without notice, if you breach these Terms or engage in conduct that may harm ITS, the Website, or other users.

Termination shall not affect any rights or obligations accrued prior to termination.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to any dispute arising out of or in connection with these Terms or your use of the Website.

ITS Science & Medical Pte Ltd operates under Singapore law, which serves as the governing legal framework for these Terms. For Malaysia, Indonesia, Thailand, the Philippines, Cambodia, and Vietnam, these Terms & Conditions are subject to the local legal regulatory requirements, which may impact the interpretation, applicability, or enforcement of specific provisions. The information provided on the website is for informational purposes and is designed to highlight the Company’s awareness of local regulations.

11. Force Majeure

ITS shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, pandemics, government actions, cyber incidents, or system failures.

12. Privacy and Data Protection

Your use of the Website is subject to our Privacy Policy, which forms an integral part of these Terms. By using the Website, you agree to the collection and processing of personal data in accordance with the Privacy Policy.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

14. Changes to These Terms

ITS reserves the right to amend, update, or modify these Terms at any time. Any changes will take effect upon publication on the Website.

Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact:

ITS Science & Medical Pte Ltd

Email: info@its-sciencemedical.com

Phone: +65 6273 0898

16. Reservation of Rights

All rights not expressly granted to users under these Terms are reserved by ITS.

Privacy Policy

1. Introduction

ITS Science & Medical is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.

Regional Operations:

ITS Science & Medical Pte Ltd is headquartered in Singapore and operates in Malaysia, Thailand, Indonesia, Philippines, Cambodia, and Vietnam. Your personal data may be collected, stored, processed, or transferred in any of these countries in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information
Full name
Email address
Phone number
Company or organization name
Billing and shipping information
Any information submitted through contact forms, inquiries, or orders

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the website
Referring URLs

Cookies and Usage Data

Information collected through cookies and similar tracking technologies (see Section 4).

3. How We Use Your Information

We use the collected information for the following purposes:

To operate, maintain, and improve our website;
To respond to inquiries, requests, and customer support communications;
To process orders, payments, and deliveries (where applicable);
To send administrative or service-related communication;
To improve website functionality, performance, and user experience;
To comply with legal, regulatory, and contractual obligations;
To send marketing, promotional, and sales communications about our products, services, events, or offerings that may be of interest to you, where permitted by applicable law.

We do not use personal information for purposes beyond those described without your consent, unless required by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse website traffic.

Cookies may be used to:

Enable essential website functionality;
Remember user preferences;
Analyse usage patterns and performance.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

5. Sharing Your Information

ITS Science & Medical does not sell, rent or trade personal information.

With trusted service providers who assist in operating the website (e.g., hosting, analytics, payment processing);
When required by law, regulation, or legal process;
To protect the rights, property, or safety of the Company, users, or others.

All third-party service providers are required to handle data securely and in compliance with applicable privacy laws.

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access personal information we hold about you;
Request correction or updating of inaccurate data;
Request deletion of your personal information;
Withdraw consent for data processing;
Opt-out of marketing communications.

To exercise these rights, please contact us using details provided in (Section 11).

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. ITS Science & Medical is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods are determined based on:

The nature and purpose of the data collected;
Legal, regulatory, or contractual requirements;
Business and operational needs.

When personal information is no longer required, it is securely deleted or anonymised.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Updates will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of the updated Privacy Policy.

11. Legal Basis for Processing Personal Data

We collect and process personal data only where we have a valid legal basis to do so. Depending on the circumstances, this may include:

Your consent, where you have voluntarily provided personal data;
The necessity to perform a contract with you or take steps at your request prior to entering into a contract;
Compliance with legal or regulatory obligations;
Our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

Where required by applicable laws, we will obtain your explicit consent before collecting or processing your personal data.

12. Automated Processing and Profiling

Certain aspects of our services may involve automated processing, including the use of data analytics tools to improve website performance, user experience, and service delivery.

Such automated processes do not produce legal or similarly significant effects on individuals without human involvement, unless otherwise permitted by law or with your explicit consent.

13. Marketing Communication and Preferences

When permitted by applicable law, we may use your personal data to provide you with information about our products, services, promotions, or events that may be of interest to you.

You may choose to:

Opt-out of receiving marketing communications at any time;
Update your communication preferences;
Withdraw consent without affecting prior lawful processing.

Opt-out instructions will be included in all marketing communications or may be requested by contacting us directly.

14. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business, personal data held by ITS Science & Medical Pte Ltd may be transferred as part of the transaction.

In such cases, we will ensure that your personal data continues to be protected in accordance with this Privacy Policy and applicable laws.

15. Complaints and Regulatory Authorities

If you believe that your personal data has been mishandled or that your privacy rights have been violated, you may contact us using the details provided in (Section 18).

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

16. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

17. Language and Interpretation

This Privacy Policy is written in English. In the event of any translation, the English version shall prevail unless otherwise required by applicable law.

18. Contact Us

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact the Data Protection Officer or your local regional office:

Address: 219, Henderson Road, #08-02, Singapore 159556.

Email: info@its-sciencemedical.com

Phone: +65 6273 0898