Privacy Policy
1. Introduction
ITS Science & Medical is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.
Regional Operations:
ITS Science & Medical Pte Ltd is headquartered in Singapore and operates in Malaysia, Thailand, Indonesia, Philippines, Cambodia, and Vietnam. Your personal data may be collected, stored, processed, or transferred in any of these countries in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
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- Personal Information
- Full name
- Email address
- Phone number
- Company or organization name
- Billing and shipping information
- Any information submitted through contact forms, inquiries, or orders
- Automatically Collected Information
When you visit our website, we may automatically collect:- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring URLs
- Cookies and Usage Data
Information collected through cookies and similar tracking technologies (see Section 4).
- Personal Information
3. How We Use Your Information
We use the collected information for the following purposes:
- To operate, maintain, and improve our website;
- To respond to inquiries, requests, and customer support communications;
- To process orders, payments, and deliveries (where applicable);
- To send administrative or service-related communication;
- To improve website functionality, performance, and user experience;
- To comply with legal, regulatory, and contractual obligations;
- To send marketing, promotional, and sales communications about our products, services, events, or offerings that may be of interest to you, where permitted by applicable law.
We do not use personal information for purposes beyond those described without your consent, unless required by law.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyse website traffic.
Cookies may be used to:
- Enable essential website functionality;
- Remember user preferences;
- Analyse usage patterns and performance.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
5. Sharing Your Information
ITS Science & Medical does not sell, rent or trade personal information.
- With trusted service providers who assist in operating the website (e.g., hosting, analytics, payment processing);
- When required by law, regulation, or legal process;
- To protect the rights, property, or safety of the Company, users, or others.
All third-party service providers are required to handle data securely and in compliance with applicable privacy laws.
6. Data Security
We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal information we hold about you;
- Request correction or updating of inaccurate data;
- Request deletion of your personal information;
- Withdraw consent for data processing;
- Opt-out of marketing communications.
To exercise these rights, please contact us using details provided in (Section 11).
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. ITS Science & Medical is not responsible for the privacy practices, content, or security of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods are determined based on:
- The nature and purpose of the data collected;
- Legal, regulatory, or contractual requirements;
- Business and operational needs.
When personal information is no longer required, it is securely deleted or anonymised.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Updates will be posted on this page with a revised effective date.
Continued use of the Website constitutes acceptance of the updated Privacy Policy.
11. Legal Basis for Processing Personal Data
We collect and process personal data only where we have a valid legal basis to do so. Depending on the circumstances, this may include:
- Your consent, where you have voluntarily provided personal data;
- The necessity to perform a contract with you or take steps at your request prior to entering into a contract;
- Compliance with legal or regulatory obligations;
- Our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
Where required by applicable laws, we will obtain your explicit consent before collecting or processing your personal data.
12. Automated Processing and Profiling
Certain aspects of our services may involve automated processing, including the use of data analytics tools to improve website performance, user experience, and service delivery.
Such automated processes do not produce legal or similarly significant effects on individuals without human involvement, unless otherwise permitted by law or with your explicit consent.
13. Marketing Communication and Preferences
When permitted by applicable law, we may use your personal data to provide you with information about our products, services, promotions, or events that may be of interest to you.
You may choose to:
- Opt-out of receiving marketing communications at any time;
- Update your communication preferences;
- Withdraw consent without affecting prior lawful processing.
Opt-out instructions will be included in all marketing communications or may be requested by contacting us directly.
14. Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business, personal data held by ITS Science & Medical Pte Ltd may be transferred as part of the transaction.
In such cases, we will ensure that your personal data continues to be protected in accordance with this Privacy Policy and applicable laws.
15. Complaints and Regulatory Authorities
If you believe that your personal data has been mishandled or that your privacy rights have been violated, you may contact us using the details provided in (Section 18).
You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
16. Severability
If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
17. Language and Interpretation
This Privacy Policy is written in English. In the event of any translation, the English version shall prevail unless otherwise required by applicable law.
18. Contact Us
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact the Data Protection Officer or your local regional office:
Address: 219, Henderson Road, #08-02, Singapore 159556.
Email: info@its-sciencemedical.com
Phone: +65 6273 0898